Category: (Home Improvement)
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Have you had problems with Marshall Monitors?Reviewed by R. Champagne, 2009-04-21
Have you had problems with Marshall Monitors? We have and we are
looking for other Marshall Monitor users that have had similar
problems. Please email us or post your comments about the problems
you have encountered.
We have two V-LCD15 and fourteen V-LCD12 Marshall LCD Monitors. The
monitors have been mounted to a monitor wall in a TV Production
Truck. All of the Marshall Monitor bezels or plastic cases are
rapidly deteriorating and becoming sticky and gooey, so badly so
that if you touch a monitor your hand sticks to and leaves a
permanent impression on the monitor and a sticky residue is left on
your hand. At the same time other monitors in the monitor wall
manufactured by Sharp and Panasonic do not have this problem and
show no such wear.
When I contacted Marshall about this problem, I spoke with Alan
Myers, Eastern Regional Sales Manager, Broadcast Division, for
Marshall Electronics in mid January 2009, he indicated that he
would have his Florida Representative John Wheeler stop by and
inspect our monitors. After sixty days, had past and no
representative from Marshall had called or visited us, I contacted
Alan again and got permission to return a monitor for Marshall to
inspect. Two weeks later Alan indicated that Marshall would attempt
to fix this monitor, but they would not fix any of the fifteen
other monitors we have that have the same problem because Marshall
believes we contaminated them with something like cleaning
solution. However, no cleaning solution or any other solution was
ever applied. Again, no other monitor other than the Marshall
monitors are exhibiting this problem. Further, if you inspect the
back of our Marshall monitors the monitor backs are just as sticky
and gooey as the front, but in our rack mount monitor wall it would
have been very difficult to clean or contaminate the backs of these
monitors. The reality is no such cleaning or contamination ever
happened. I am more than disappointed by the fact that all these
Marshall Monitors cases are failing, but I find the slow response
and the total lack of support from Alan and Marshall unacceptable
and the fact that Marshall will not stand behind their products is
unforgivable. I have been in the broadcast production business for
over 30 years and this is the first time I have ever had a
professional or broadcast video equipment supplier fail to stand
behind their product.
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Great & Easy Wall MountReviewed by E. A. DiGiacomo, 2008-05-24
Great wall mount, very easy to install and packaged with compete set of 4 different size screws for all monitor applications.
